Services

The IG Group is a management consultancy with a strong pedigree in customer experience transformation and data analytics.

AI and Automation

To optimise customer experience and business performance we focus on blending human and artificial intelligence.

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UX Research and Design

We take a User Centred approach to designing the Customer Experience of the future.

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Analytics

We believe the key to productive analytics is an understanding of the underlying data and its context, that's why our wealth of experience in the communications industry is so important.

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Customer Management Services

We offer multi-channel and multi-lingual customer management services. Our contact centres manage voice, chat, text, email and social network channels in order to provide the finest standards of service to end-customers.

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CRM and Marketing Advisory

We help our clients to unveil their customer strategy, to design and re-design processes and to manage them with one objective: improve performance. We help them make every single contact a profitable one.

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