The IG Group is a management consultancy with a strong pedigree in customer experience transformation and data analytics.

AI and Automation

To optimise customer experience and business performance we focus on blending human and artificial intelligence.

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UX Research and Design

We take a User Centred approach to designing the Customer Experience of the future.

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We believe the key to productive analytics is an understanding of the underlying data and its context, that's why our wealth of experience in the communications industry is so important.

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Customer Management Services

We offer multi-channel and multi-lingual customer management services. Our contact centres manage voice, chat, text, email and social network channels in order to provide the finest standards of service to end-customers.

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CRM and Marketing Advisory

We help our clients to unveil their customer strategy, to design and re-design processes and to manage them with one objective: improve performance. We help them make every single contact a profitable one.

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