Know what you don’t know. Change when you need to. Maximise your potential
Voice & Unified Communications
IG Group are the only specialist, independent telephony and data network strategists in the UK. We help our clients to underpin their operational business strategy with the technology needed to deliver their immediate and future aspirations.
The beating heart at the core of every enterprise. IG has significant experience in transitioning the networks of organisations of all sizes and sectors, and across a wide range of vertices.
IG’s skill sets have evolved over the years from helping organistaions from old world tech to new. IG has been at the cutting edge of SDN, fibre, core edge & routing. Through our knowledge of the technologies and processes, IG has helped provide a blueprint to its clients to transition their network.
Many organisations lack a strategy for data management. This means that a company’s data tends to be fragmented and is difficult to analyse. IG have worked with a number of clients to simplify and automate their data gathering processes, helping for the creation of more meaningful information with a considerable reduction in the amount of time taken in its production.
Multichannel, multi-disciplined and multi-tooled, the contact centre of today is a thing of astounding complexity. Integrated with numerous departments, supporting cross-channel communications and leveraging cutting edge technology, there are cultural, technical and operational difficulties that have to be diagnosed and addressed.