To optimise customer experience and business performance we focus on blending human and artificial intelligence.
As part of the Assist Digital family we represent a foundation of over 1500 employees, with dedicated teams ready to implement cutting edge proprietary solutions to your CX needs, such as conversational IVRs, chatbots, and intelligent messaging automation.
We have a rigorous UX research process that ensures we quickly identify critical areas in digital design and to guide your business towards the best User Experience.
Our state-of-the-art Assist User Laboratory is an important part of our prototyping process. It allows us to thoroughly test new ideas in order to make sure you are getting the best end product. Our multilingual service and advisory centres allow us to measure KPIs and ensure any projects are working at maximum potential once deployed.
We help our clients to unveil their customer strategy, to design and re-design processes and to manage them with one objective: improve performance. We help them make every single contact a profitable one.
We offer multi-channel and multi-lingual customer management services. Our contact centres manage voice, chat, text, email and social network channels in order to provide the finest standards of service to end-customers. With over 2000 workstations we handle over 60 million customer interactions a year.
We believe the key to productive analytics is an understanding of the underlying data and its context, that’s why our wealth of experience in the communications industry is so important.
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